eX Summit: Is the real innovation around employee engagement?

Employee Engagement?

Many organizations have failed to focus on the experiences of their most important competitive advantage: employees. It’s now time to talk about the employee experience (EX). That’s why I’ve founded eX Summit, a space to debate the importance and impact of the employee experience. Our first event eX Indy will take place on September 22 in Indianapolis.

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Customer driven innovation at Ricoh

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Mike Irvine is the leader of Ricoh’s European Technology Centre. His team is responsible for bridging the gap between Customers business needs and the Ricoh engineering and development teams. I met with Mike at Barcelona Innovation summit, and was impressed by the presentation he delivered on customer driven innovation, and how Ricoh unfolds various ways to involve customers in its product roadmap. Mike kindly accepted to answer a few questions about it.

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Learning to forget the past

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Overcoming the 'way we do things' is a key ingredient to successful innovation, but it's one that few organizatiosn do well. This article looks at how you can successfully overcome the past to help you craft the future.

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Innovations of the Incas – Part II

Innovations of the Incas – Part I

I recently wrote about innovation lessons from the Inca citadel at Machu Picchu in Peru.  This article focuses on other Incan innovations from Machu Picchu and elsewhere in Peru.  As mentioned in the previous article, some scholars believe that the purpose of the site at Machu Picchu was to serve as a research station for the Incas as they expanded their ...

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The Tony Soprano Problem

The Tony Soprano Problem

Tony Soprano, the heavy-handed mafia boss from the famous TV show, was a master of coercion.  Through violence, extortion and bribery he rose to the top of his industry, leaving competitors in his wake.  Despite the high employee turnover in his organization, he achieved attractive margins. Yet sensing that he could benefit by exploring alternative strategies, he often sought the advice ...

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The Dysfunctional Innovation Ecosystem

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We naturally think an ecosystem should be positive or encouraging toward their end goal and naturally evolve to support their stated purpose. However, innovation tends to be different. If left unchecked or allowed to evolve on its own, innovation within an organization tends to become an innovation prevention program instead of a positive ecosystem to encourage or nurture innovation. Without ...

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Online Marketing Is Dead. Long Live Online Marketing!

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We marketers have all heard the jokes about how half our marketing is working—but we never know which half… That’s a message I really like, actually. We need to hear it from time to time, because—let’s be honest—there remains some truth to it. When online marketing came on the scene, it seemed as if all that might change. New analytics ...

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Innovation and Bridging the Generational Divide

Innovation and Bridging the Generational Divide

How to Fine-Tune Working Relationships between Boomers and Millennials to Create Harmonious Innovation Teams The innovation book Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival lays out a step-by-step framework of 10 Key Imperatives that an organization must take to achieve profitable business growth through innovation. While a structured, repeatable innovation process is critical to create and sustain ...

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