Innovate by Adopting a Role Model Organization

Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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Play to Win

Play to Win

While certain roles depend upon pinpoint accuracy (surgeons, logistics, pharmacy), most industries can be rethought and create more value – and most experiences can be made better – with a sense of wonder and human-centric user viewpoint.

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The Lean Startup

The Lean Startup

Many of you ask us, ‘What is Lean Start-up?’ and almost as many follow up with the question, ‘Why should I care?’ While many people know start-ups like ride-sharing service Uber and accommodation sharing website Airbnb, many don’t know that what spawned these game-changing companies can also work for their own businesses.

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8 Ways to Fight Brain Drain when Baby Boomers Retire

Talent Management - Brain Drain

While many baby boomers are preparing to leave the workforce; organizational leadership at most companies are not prepared to lose them. As reiterated in a McKinsey Quarterly Survey, the baby boomer generation is “the best-educated, most highly skilled aging workforce in U.S. history.

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