Monthly Archives: January 2010

How is Innovation Like Pornography?

I made what in hindsight is a fairly funny mistake recently. Working with a new client who wanted to become more innovative, we pressed ahead into a project only to realize that their definition of innovation was to have customers interact with their products in a technology showcase. When I think of “innovation” I think of teams using a number ...

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Importance of Employee Engagement

The topic of “Employee Engagement” is something that many CEOs tend to struggle with. Long gone are the days where the executive leadership of a company can remain sequestered in their offices with an internal focus on hard metrics. Given the current economic climate, it takes far more than cost-cutting to survive. It is the CEO who understands the need ...

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Apple Tablet Article Rundown

Today is the day of Apple’s latest media event. This is the one where everyone expects Apple to introduce some kind of new tablet device (iPad, iTouch, iSlate, etc.). Because this could be another transformational device innovation by the company, and because insights should always come before ideas and solutions, we’ve been discussing some of the potential insights behind the ...

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Increasing Innovation Productivity

In a 2006 article, P&G’s New Innovation Model, P&G stated that their open innovation program – along with improvements in other aspects of innovation related to product cost, design, and marketing – made their R&D productivity increase by nearly 60 percent since 2001. When I listen to P&G talks on innovation today, the innovation productivity has nearly doubled and open ...

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Rethinking the Design of Kitchen Appliances

My kitchen is overcrowded. There is no end in sight as we continue to invent new kitchen gadgets. I have always wondered why many small kitchen appliances are so poorly designed both in form and function. Cooking is an art form and the appliances should reflect that. I’ve spent an hour at John Lewis’ basement looking at their kitchen appliances. ...

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Apple Tablet Won't Save Newspapers

I came across an article talking about some of the reasons why any Apple tablet (iSlate, iPad, iTablet, Macbook, etc.) won’t save the newspaper publishing industry. Keep in mind that when it comes to innovation, it must move through a lifecycle that begins with an insight and ends with adoption. The bigger the innovation, the harder it is to progress ...

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Empathetic Biker-Centered Design in Denmark

I really thought this was perfect sense and showed a good understanding of human behaviour or in this case challenges. Simple, elegant and effective – all things that good Service Design should be. Check the railings that the man is holding onto and resting his foot on. It’s located on a little Copenhagen traffic island where cyclists often wait, reports ...

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Accountability: Innovation in a Changing Business Environment

As companies and organizations pursue innovation to transform themselves from what they currently are or offer, to what they want to become or provide the marketplace, accountability is the rudder that steers pursuits and prevents a wandering, directionless ship. Wikipedia defines “Accountability” as part responsibility and answerability, liability and enforcement, blameworthiness and consequences. “Accountability is defined as ‘A is accountable ...

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Making a Case for Innovation in the Absence of Proof

How do you prove something that hasn’t happened yet? That’s the challenge facing innovative ideas inside many companies. Innovation, by definition, is a leap into the unknown. But for organizations that increasingly look to past history/results and data to determine future steps, quantifying the likely success and/or risk with an innovative idea can be tricky. Or, as Roger Martin and ...

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