Monthly Archives: March 2011

Innovators are Bracket Busters


That hungry whirring noise heard around offices across the U.S. is the sound of March Madness brackets being fed to paper shredders everywhere. Bracket busting is reaching historic levels in this year’s NCAA Division 1 Men’s Basketball National Championship Tournament. Since the tournament was created in 1939 this is the first time there are no number 1 or 2 seeds ...

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Destroy Your Assumptions


There is an old American joke that goes: “When you assume, you make an ASS out of U and ME.” How true. While I won’t deny their usefulness, assumptions can be dangerous things. They are particularly dangerous when made about your customers. Polaroid was a pioneer in digital imagery, having designed a digital film back for large format cameras in ...

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Tear Down These Walls

In 1987, president Ronald Reagan gave his famous speech in which he implored Soviet Prime Minister Mikhail Gorbachev to “tear down this wall!” I’m going to paraphrase his history-altering quote and urge today’s business leaders to tear down these walls! Which walls? The ones that get in the way of cross-communication within organizations and prevent innovation from taking place. Unlike ...

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Overview of Social Media Tools and Open Innovation


According to Wikipedia, a common thread running through all definitions of social media is the blending of technology and social interaction for the co-creation of value. This fits well into what I see as the underlying concept of the intersection between social media tools and open innovation; it is about how we can involve various stakeholders in creating better innovation ...

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Trabajo – Director de Innovacion – Coca Cola – Costa Rica


Exclusive Job Posting The Coca-Cola Company has an exciting opportunity for an Innovation Director to join our team in San Jose, Costa Rica. This position stewards the innovation process of the Latin Center Business Unit ensuring that it responds to our growth needs. Working with different areas of the business (marketing, technical, HR, etc.), the position supports the growth of ...

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Innovation Becoming the Safe Strategy

I was thinking recently that one of the biggest barriers to innovation is the fear of change. Most businesses are very comfortable operating in markets and interacting with customers that they understand. Changing the parameters of the market, the customers or prospects you work with or the products that you offer risks disrupting the relationships that exist. In this line ...

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Customer's Role in Breakthrough Innovation?


There has been quite a lot of discussion recently about a post by Jens Martin Skibsted and Rasmus Bech Hansen, titled “User-Led Innovation Can’t Create Breakthroughs; Just Ask Apple and Ikea”. Their major claim is: "Great brands lead users, not the other way around." As expected, this lead to controversial discussions in terms of customer’s role in the process for innovation. The response reminded me of the reaction to one of Roberto Verganti’s polarizing posts.

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I’m a sucker for any event promising an interdisciplinary experience and an opportunity to dive into the unknown between silos.  I was fortunate to attend, Make it Better, a recent symposium at the Rhode Island School of Design (RISD) on art, design, and the future of healthcare. It delivered. I was reminded of the old Reese’s Peanut Butter Cup commercials. ...

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Passionate Leadership Can Be Learned


I’ve always said that if you want to learn about leadership talk to someone who has actually led something. James (Jim) Quigley, Global CEO of Deloitte Touche Tohmatsu Limited is just such a leader, and the “something” he leads is a global professional services juggernaut with more than $26 Billion in revenue, and 170,000 people located in more than 150 ...

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Will Death of Blockbuster Kill Redbox?


Let’s examine something that has been bothering me for a little while. I’ve been renting my movies from Blockbuster and Redbox for years, but now my local Blockbuster store is closing. When I’ve expressed this sadness to friends and colleagues, people just tell me to get Netflix. Let’s dig quickly into the psychology behind the Netflix/Blockbuster/Redbox choice that each of ...

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