Monthly Archives: June 2011

Innovation Killers – Status Quo Police

Nobody admits to being the innovation killer in a company. But we know they exist. Some these folks “dinosaurs that won’t change.” Others blame “the nay-saying ‘Dr. No’ middle managers.” But when you meet these people, they won’t admit to being innovation killers. They believe, deep in their hearts as well as in their everyday actions, that they are doing ...

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Customer Service Matters as Much as Innovation

This past week I read two amazing customer service stories. First, there’s Sarah Green’s story on how she left her friends house keys with an Amtrak employee because she forgot to deliver them herself before she left for Boston. The Amtrak employee delivered the keys of course. Then there’s Rick Broida who’s two HP desktop PC’s died within two weeks ...

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Innovation and a Fishing Metaphor

I had the opportunity to go fishing over the weekend, at a pond on my grandfather’s farm. I love to fish, and want to pass down the pleasures of fishing to my kids. Whether it’s fishing for salmon in Alaska, for trout in the mountains of Virginia or simply tossing a worm into a pond, there’s something magical about fishing. ...

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Escape from Brainstorm Island with Paddy Miller

We tend to innovate by going off on an island, with lots of Post-its and flip charts, and we end up stuck on Brainstorm Island. How do we escape from Brainstorm Island? Paddy Miller posed this question to the audience at the 2011 World Innovation Forum. In a riveting – and often hilarious – presentation, Miller made the case to ...

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25 Rules for a Perfect Brainstorm

The fuzzy front end of innovation confronts you with a lot of questions. There are numerous reasons why a brainstorm session can produce few great ideas or none at all. Every one of us has experienced failed brainstorms. Because 300 ideas hung on a wall and nobody knew how to go on. Or one of your vice-presidents disapproved of every ...

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Will Innovation Solve All Our Problems?

I am getting increasingly disturbed. This week two people I know and respect have been talking about the innovation effect. Is innovation the business process re-engineering of our decade; is it part of a bubble like the the dot.com boom. Is innovation simply a fad and fashionable to talk up when we are in the present economic uncertainties? Is innovation ...

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Innovative Thinking and Defensive Driving

Whenever I talk about the importance of innovative thinking, I can count on someone arguing that while we should be creative and explore new ideas, that needs to be balanced with what we already know how to do. We should follow established business processes I’m told and then shift to innovative thinking as needed, when we encounter a problem or ...

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New School is Old School

I just finished reading a mindless crime novel* – my favorite genre of book. The victim was the producer of an old television series who recently sold the rights to do a remake of the show. Fans were outraged. Most were purists who liked the original version and would do anything to prevent the new show…including kill the producer. The ...

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20 Awesome Quotes on Humor, Play, and Creativity

“To stimulate creativity one must develop childlike inclination for play and the childlike desire for recognition.” – Albert Einstein “If you want creative workers, give them enough time to play.” – John Cleese “If you lose the power to laugh, you lose the power to think.” – Clarence Darrow “The creation of something new is not accomplished by the intellect, ...

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