3 Principles of Empathic Communication for Innovation

by Jessica Day

Innovation executives at organizations of every size are turning their attention to building a culture of innovation. This is because, no matter how smart your collective of people may be, if you don’t develop the right mindset for your organization then no one is going to share their ideas, work to build and develop those ideas, or see those ideas through to completion.

And because building a culture of innovation doesn’t often occur organically, it takes some effort on the part of innovation champions. These leaders can start by tutoring their innovation community administrators, moderators, even the community members themselves in how to best communicate with one another.

Create strength-based support systems. Successful communication tactics make employees feel supported, not evaluated. Using language that supports their perceptions and thoughts will help them feel more comfortable articulating that feedback and building a team.

Develop a system where transparency is the norm not the exception. If employees feel like decisions aren’t be made committees shrouded in secrecy, they are more likely to contribute and be open and honest themselves. Encouraging transparency in communications will help this.

Acknowledgement of gratitude. Always celebrate contributions and participation. If the team realizes that their ideas and involvement is actually having an impact at their organization, they are more likely to both participate again and encourage others to participate. Some organizations host a ceremony to honor their contributors, some offer prizes, some credit the participants when the new innovation goes live. Whatever it is, honoring and acknowledging every contribution no matter where it ends up is the best way to grow the innovation program organically.

To learn more about how to create an empathic, innovative workplace, join IdeaScale in a complimentary webinar with the Associate Executive Director at Community Mediation, Inc, Joe Brummer. Some organizations that have adopted these communications strategies have reported lower costs, better productivity, revenue increases in more. How will better communication impact your program?

image credit: VisitFinland.com

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