Excitement and Expectation
Innovation initiatives have a habit of causing excitement and expectation; the organisation is trying something different and wanting to do new things. Senior management are anticipating the brand new shiny ideas, and front-line employees can’t wait to be rid of their daily frustrations. So what could go wrong?
However, in all this excitement, there’s a group that is usually neglected in the engagement strategy – the middle managers. Often it’s assumed that these managers will support all the company initiatives. It’s their role to toe the line and make sure others do. They’ll buy in surely?
Actually, they don’t.
The role of a middle manager is to maintain the status quo and ensure that set targets are met and the organisational cogs keep turning and working as expected. They are not needed to pursue flights of fancy, a.k.a. ideas, they are employed to keep order and manage resources.
And then they and their team are asked to innovate. What’s in it for the manager? If they are measured on meeting their current objectives, innovation will be seen as a distraction to the “real work” with no guaranteed rewards at the end.
So instead of ideas flowing freely through the organisation and being implemented as quick as you can blink, the ideas get stuck.
Middle managers become the blockers. They are not intentional blockers, but unconsciously (mostly), they get their team to focus on the current deliverables, prioritising the now, because that’s what they get “kicked on” if it doesn’t get done. As a result, their team begins to learn that although innovation is a goal of the organisation, it’s either for another team or is done in their own time.
This obviously causes innovation to stall, caused by the very people that should be the biggest supporters in the organisation.
So how can this be overcome? Here are some practical ways that can help managers become supporters of innovation.
1. Consider the measures
Check how you measure manager performance. Do managers get rewarded for innovation? Can they personally gain out of innovation? Although not all managers need this to be in place, it will help the “crustier” ones to change. The “what’s in it for me?” question begins to be answered.
2. Visible recognition
Celebrate managers who have made innovation happen in their teams. Create positive envy, so the other managers want the limelight. Symbolism and overt recognition in the organisation can work to your advantage here.
3. Bake innovation into career progression
Promote due to innovation activity. Demonstrate how having an innovative attitude is crucial to advancing in the organisation. Ensure that every development course puts innovation into the agenda. Eventually, the message gets through!
4. Successful team = successful manager
Most managers are a success because they have a successful team. Now the manager may have built and created that team, but it is the team that maketh the manager. The manager needs to realise that if they harness their team’s creativity and apply it to their own situations and problems, that team will be very high-performing, and the manager will look very good.
5. Remove the barriers
Make it easier for a manager to support innovation. If the organisation uses time codes, create an line entry for innovation. If your managers need help, give them the training and the confidence to be innovative. Make the messages clear from the top – if you want innovation, you need to create space to do things differently. Perhaps you need to provide “Get out of jail free” cards, like the CEO at Extended Stay America hotel. Removing the barriers removes the excuses.
Middle management can make or break your innovation programme. You can have some success, but you will only truly be able to embed innovation into your organisation if your managers are on your side and value the results of innovation.
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Harvey Wade is Director, Innovation Strategy at Mindjet providing strategic direction and support to their key clients. Prior to Mindjet, Harvey was the Innovation Manager at Allianz Insurance (UK). His blog is Innovative Thoughts