Monthly Archives: December 2015

Go Big or Go Home: A Report from #CINONY2015

Two weeks ago I joined several hundred others at the Sheraton Times Square Hotel for this year’s edition of the Chief Innovation Officer Summit, New York. The agenda showcased a host of diverse and compelling speakers including, among many other notables, GE’s Chief Scientist, NASA’s Chief Knowledge Officer, WalmartLabs Innovation Lead, Gap’s Dean of Innovation, and Samsung’s Chief Innovation Officer. As you’d expect, several powerful threads and themes emerged across the two days...

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Innovative Tech in Customer Support: Only as Good as the Company Using It

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems...

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Innovation that Shapes Who We Are

When you try on a new piece of clothing, like a shirt or a new jacket, what do you see when you look in the mirror? If you’re like most consumers, you’re not looking at the clothing. Rather, you’re looking at yourself and thinking about how that new clothing fits the image of the person you are or want to become. As a innovator, you need to understand this very important aspect..

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