Monthly Archives: February 2018

Design Thinking and the Customer-Centric Organization

“There’s a reason millions of people try to solve crossword puzzles each day. Amid the well-ordered combat between a puzzler’s mind and the blank boxes waiting to be filled, there is satisfaction along with frustration. Puzzles can be solved; they have answers.” “But a mystery offers no such comfort. It poses a question that has no definitive answer…it depends on ...

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One Thing You Must Master to Succeed in Business and in Life

This may well be the most important factor in determining your professional and personal success. One thing I’ve realized about the most successful people I’ve met is that whatever their varied personalities and idiosyncrasies, there is one attribute they consistently share: high “conversational intelligence.” Simply put, conversational intelligence is the currency of success. It’s the rare ability to create trust ...

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Digital Technology is Changing the Innovation Game

Digital technologies are beginning to have a real impact on the methods, approaches, and rates of our innovation outputs. Social technologies are giving us real-time understanding. We continually learn, often at our cost, that intuition and ‘gut feel’ on research set up and gathered weeks or more often months ago. This ‘knowledge’ is becoming out of date before we can ...

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10 Ways Higher Education Could Be Transformed to Support the Needs of a Changing World

Is there a future for higher education? There is probably no other industry or social institution quite as invested in the future than education, yet its struggles with self-reinvention manifest as a ticking time bomb, putting the future of both the institutions and wider society at risk. Almost every commentary on a number of social ills has a subtext that ...

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Double Your Creativity with ONE Simple Step

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first fifty-five minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.” — Albert Einstein You would think by publishing a book entitled Winning the Brain ...

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Solving Wicked Problems

Premise: DW Akademie recently reported that Germany would like to experiment with making public transportation free in 5 of its cities to explore if this can help it meet the pollution norms of European Union. The question is if this is the approach that will produce the results that it is expecting to achieve. This in addition to the policy to ban ...

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