Author Archives: Andy Heikkila

How the Innovation in the IoT Will Boost Our Economy

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When people think about the Internet of Things (IoT) in relation to the economy, they generally fall into one of two camps. One side of things looks the IoT and sees money, to the tune of $11.1 trillion annually, if you look at McKinsey’s evaluation. Others focus on more dire aspects. Ars Technica reports that advances like the IoT could ...

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Innovative IoT Ups and Downs (Still) Hinge Largely On Security

Innovative IoT's Ups and Downs (Still) Hinge Largely On Security - Innovation Excellence

The idea of an IoT future is both exciting and terrifying. Unfortunately, for every wonderful idea made plausible by the IoT, there are still core issues that need to be worked out. With consequences ranging from annoying to potentially deadly, it’s hard to weigh the potential benefits made plausible and possible by innovation in the IoT against the dangers that the same systems will inherently expose us to. Nevertheless, we must look ahead and realize that even if the IoT is-coming-no-matter-what, there is no similar promise that follows in terms of security and disaster mitigation--at least not yet.

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Innovative Tech in Customer Support: Only as Good as the Company Using It

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems...

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