Author Archives: Blake Park

A New Take on Being Customer Obsessed

A New Take on Being Customer Obsessed

Those of us in business often latch onto words and phrases as the latest “bright and shiny objects” to share with others. While instilling new thinking is great, the downside of this tendency centers on the misuse and misunderstanding of those catchy phrases. Think of how often we hear “digital transformation,” or “customer-obsessed” (and the alternatively worded “customer-centric”) bandied about. ...

Read More »