Author Archives: Hutch Carpenter

The Benefits of Letting Others Recast Your Problem

At the recent Spigit Innovation Summit, MIT professor and leading Enterprise 2.0 thinker Andrew McAfee related the crowdsourcing story of Foldit, about which he also blogged. Foldit is an online game where rank amateurs can try their hand at folding proteins. And they do well! A quick background first: Our cells produce a variety of proteins, the building blocks for ...

Read More »

iPad’s Climb Up the Disruptive Innovation Cycle

Blockbuster’s recent bankruptcy filing was yet another chapter in the Clayton Christensen annals of disruptive innovation. A major brand with convenient locations that got disrupted by a website and the U.S. Mail. Note that we’re seeing the back-end of the disruption, when it all seems so clear. How easy is it to see such a disruption beforehand? “Not very” would ...

Read More »

Social Software – What Is Your Intent?

Union Square Ventures’ Fred Wilson wrote a post titled Social Layers and Social Intention. In it, he asked why the simple, 140-character maximum Twitter has succeeded, while the more ambitious FriendFeed ultimately failed to make it big. His answer? Because FriendFeed was largely a social aggregator whereas Twitter is a service with specific social intent. “Specific social intent”. Yes, that’s ...

Read More »

25 Definitions of Innovation

In a recent blog post proposing a definition of innovation, I noted that innovation means different things to different people. It ultimately is what you think it is. What’s a useful definition for you won’t work for others, and vice versa. I asked for people’s definitions on several LinkedIn groups, and the community came forward with many interesting and valuable ...

Read More »

How Much of a Relationship Do Customers Actually Want?

On the Harvard Business Review, Matt Dixon and Lara Ponomareff wrote a piece that caught my eye, Why Your Customers Don’t Want to Talk to You. Consumers increasingly prefer self-service, and the authors speculate: Maybe customers are shifting toward self service because they don’t want a relationship with companies. While this secular trend could be explained away as just a ...

Read More »

Ideas as Killer Social Objects for Enterprise 2.0

Social objects. Familiar with that term? If you’re steeped in social media and Enterprise 2.0, you probably are. If not, here’s a good description by Sarah Perez on ReadWriteWeb: Social objects are objects that connect people with shared interests. Social objects are the core of any social software. They define the experience, the basis for connecting people and knowledge, and ...

Read More »

Innovation Confusion

At the recent E2.0 Forum, I described a particular dynamic I’ve found: there is no set definition of innovation. It’s a concept where everyone has an intuitive sense of what innovation is, but would have a hard time formalizing a definition. Much like the way U.S. Supreme Court Justice Potter Stewart described pornography: I shall not today attempt further to ...

Read More »

When Should Management Push Enterprise 2.0 Adoption?

After the Boston edition of the Enterprise 2.0 Conference, IBM’s Rawn Shah wrote a great follow-up post outlining ten observations from the event. A couple points that I found myself agreeing with wholeheartedly were: Adoption is about transforming human behaviors at work – More folks are starting to recognize that it is not trivial to bring communities and other social ...

Read More »