Author Archives: Jeffrey Phillips

Why Innovators Make Terrible Firefighters

Jeffrey-Phillips

Let me first acknowledge that this post has nothing to do with real firefighters - you know, the guys who actually risk their lives in burning buildings. This post has to do with business "fire fighters", those mid and senior level executives who rush into "critical" situations to clean up terrible customer service or rush to fill a product gap.

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The Five Sources of Innovation Consultants

Jeffrey-Phillips

Recently a newly minted MBA contacted me, expressing interest in work as an innovation consultant. What I found interesting was that the individual offered up the other firms he'd contacted, and from his note to me it was clear that he didn't understand the differences between firms that offer services in the "innovation space".

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Why Innovation Needs Its Own Language

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I've been fascinated recently by the role that language plays in an innovation activity. By language I don't mean different languages (Spanish, French or English) but the language we use to communicate the rationale for innovation, we use to create the context for innovation, we use to define the tools, methods and outcomes for innovation.

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