Author Archives: Jeffrey Phillips

The Critical Missing Component for Innovation Success is…

Police dramas often focus on three key aspects of a crime: means, motive and opportunity. If one or more of these are missing or can't be discovered, the chances of solving a crime are bleak. These are some of the "critical" components to solving a crime. Similarly, innovation has some "critical" components that in our experience are often incomplete, if not completely absent.

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Why Innovators Make Terrible Firefighters

Let me first acknowledge that this post has nothing to do with real firefighters - you know, the guys who actually risk their lives in burning buildings. This post has to do with business "fire fighters", those mid and senior level executives who rush into "critical" situations to clean up terrible customer service or rush to fill a product gap.

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The Five Sources of Innovation Consultants

Recently a newly minted MBA contacted me, expressing interest in work as an innovation consultant. What I found interesting was that the individual offered up the other firms he'd contacted, and from his note to me it was clear that he didn't understand the differences between firms that offer services in the "innovation space".

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