Author Archives: Paul Sloane

Innovate by Adopting a Role Model Organization

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Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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Three Lessons in Innovation from Jeff Bezos

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Disrupt your own business before someone else does. Offering second hand books at low margin threatened Amazon’s higher value new book sales but this did not bother Bezos. He wanted to own that segment of the market too and to prevent a competitor from seizing it.

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Innovators: Welcome the Surprising

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When something unexpected happens don't get annoyed, get curious. Find out why. The customer with a weird complaint or a weird use for your product is one hundred times more interesting than the customer who is happy using your product in a conventional way. Welcome the surprising.

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Today Every Company must be a Service Provider and a Software Company

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Companies will need to think innovatively about customer needs. CEOs must ask ‘In the IOT what is our new value proposition?’ Firms will have to hire software engineers to design and deliver service solutions based on usage data. They will need data analysts to review all the data they gather from their devices. In other words every company will have to become a service provider and a software company – or perish.

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