Author Archives: Paul Sloane

Six Reasons why Cross-Functional Innovation Teams Fail

Six Reasons why Cross-Functional Innovation Teams Fail

Once you have identified a great idea for a new product or service innovation what do you do?  Many firms put together a cross-functional team (XFT) and tell them to bring the product to market.  It seems like a good approach. They have budget, people, and empowerment.  What could possibly go wrong?  Lots of things. Here are six common reasons ...

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How Many Types of Innovation are there?

Ten Types of Innovation

The simplest way to categorize innovation is into two types – incremental and radical.    Incremental innovation is an improvement in an existing thing (e.g. product, process or service).  Radical innovation is finding an entirely new way of doing something.  For example if you had been making spectacles in the 1950s then plastic lenses instead of glass lenses would have been ...

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Innovate by Adopting a Role Model Organization

Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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Innovators: Welcome the Surprising

When something unexpected happens don't get annoyed, get curious. Find out why. The customer with a weird complaint or a weird use for your product is one hundred times more interesting than the customer who is happy using your product in a conventional way. Welcome the surprising.

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