Associations

Lessons from the 1977 EPA Standards Manual Kickstarter Campaign

Wen Sagi Haviv, a principal in the New York design firm, Chermayeff Geismar & offered to gift us with 1977 EPA Graphic Standards Manual, designed by the renowned Steff Geissbuhler it started us on an adventure that concluded this week when we met our goal. That means that this beautiful manual will now be available to our backers, and eventually to the public through the work of designers Jesse Reed and Hamish Smythe at Standards Manual. The experience has been eye opening and exhilarating. Here's what I've learned:

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Innovate by Adopting a Role Model Organization

Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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