Culture & Values

Moving Away from Best Practices


If the work is new, there is no best practice. When you read the best books you’ll understand what worked in situations that are different than yours. When you read the case studies you’ll understand how one company succeeded in a way that won’t work in yours. The best practices in the literature worked in a different situation, in a ...

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Innovation and Organizational Culture


Recently, the Boston Consulting Group (BCG) has published key findings of their latest “Most Innovative Companies 2014” survey. Beside the annual ranking, headed by the top three companies Apple, Google and Samsung, some insightful outcomes with regard to organizational and cultural requirements have striked my eye. According to BCG’s research, successfully innovating companies approach innovation as a system. The system is rooted in experimentation, and, like all adaptive systems, ...

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Innovate by Adopting a Role Model Organization

A female hand to find select choose pick a businessman to dangle above a line of business people for employment recognition promotion hire etc

Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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