culture

One Reason Communications Are Difficult

The other day, I described a conference call I’d been on as “interesting.” By “interesting,” I really meant “completely whacked out that the client didn’t understand why we were doing what we were doing which was exactly what they had asked us to do.” It struck me just how versatile a word “interesting” really is. I use it a lot ...

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Reinventing Customer Relationships

Are yours updated or out of date? by Holly G. Green Have you taken a serious look at your customer relationships recently? If not, now would be a good time. Recently, IBM polled more than 1500 CEOs, general managers, and public sector leaders around the globe on a variety of topics, including customer relationships. This cross-section of executives represented organizations ...

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What the World Cup is Telling Us

Have you been watching the World Cup? I am a huge soccer fan and really enjoy the World Cup because it’s such a fascinating international spectacle. Plus, it never fails to serve up some interesting lessons that have real application in the business world. For example: Life isn’t always fair. The U.S. team was victimized more than once by highly ...

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Building a Culture of Innovation From the Inside Out

A Kaiser Permanente Perspective by Jennifer Ruzek Liebermann (via THCB) “How do you inspire and enable innovation in a large organization?” That’s the question I grapple with daily as director of Kaiser Permanente’s health care innovation center. I’ve observed that it isn’t sufficient to have a dedicated Innovation Center, an Innovation & Advanced Technology Group, or in-house Innovation Consultancy design ...

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Importance of Change and Stakeholder Management

I have seen it happen over and over again: innovation project teams wanting to introduce innovation processes without working change and stakeholder management. People either “just forget” or think they move faster when they don’t involve a wider audience. They might in the beginning, but this attitude might backfire quite badly when trying to “push” the new processes into practice. ...

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Rethinking the Role of a Manager

The root of the word “manager” comes from the same root as the words “manipulate” and “maneuver”, meaning to “adapt or change something to suit one’s purpose”. Although these words may carry a pejorative meaning, there is nothing inherently wrong with them. Indeed, into each life a little manipulation and maneuvering must fall. For example, if the door to your ...

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Taking the NO out of InNOvation

10 NO’s Blocking Business Innovation by Mike Brown From experience and ongoing research, there are fairly common situations Blocking Business Innovation across companies. No business has all of them, but the presence of just a couple of them will scuttle the most modest dreams of bringing new possibilities to life to benefit others. None of these NO’s are insurmountable, so ...

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The Twitter Library – For the Record

by Kevin Roberts The US Library of Congress recently announced an agreement with Twitter to create a digital archive of the several billion tweets that have been published on the site since it started life in 2006. The thinking is that this will allow future generations to look back and see what mattered to us, much in the same way ...

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Is China an Innovative Society?

I tapped into an interesting discussion on LinkedIn. Chris Gelken, who is host and co-producer of Today, a live news magazine, asked whether China is an innovative society. Personally, I find the development of China to be both fascinating and a bit frightening seen from a Western perspective. Based on several visit, my take is that if China avoids too ...

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Real Reason Amazon Should Acquire Netflix

Amazon and Netflix might be great together, but not for the reasons you might think. The way I see this, it’s a little bit like peanut butter and chocolate, two great tastes you might not expect to go well together. People are talking about the possible acquisition of video company Netflix by Amazon, and they are speculating that it has ...

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