Customers

2011 PREDICTIONS: How Did I Do?

For many years now I’ve made predictions, and for just as many years I review how I did. This is the week I do the reviewing, my predictions for 2012 should arrive around the New Year, assuming I find the right inspiration. 2011 was a strange year in many ways. We lost Steve Jobs, stupid Internet legislation reared its ugly ...

Read More »

Innovator as Storyteller

I've been catching up on some reading, and thinking about my own experiences working with customers who are trying to become more innovative. A pattern is beginning to emerge that has been sitting there in front of me for years, but is only now becoming clear.

Read More »

Four Innovation Insights From Customers

Customers, properly, have been having a renaissance of sorts in terms of business thinking. Peter Drucker famously espoused a very customer-centric business philosophy. Nowadays, social CRM represents the return of a customer-first orientation. Last year, Altimeter published the 18 use cases of social CRM. Included in those use cases were several that relate to innovation.

Read More »

Does Your Product Make the Cut?

Imagine that you are looking for a new car or SUV. Because you live 40 minutes away and encounter heavy traffic and winter snow on your way to work, you want high gas mileage and all-wheel drive. If a car or SUV does not have these features, you will not even consider it

Read More »

Phases of Innovation

In business, innovation is the act of applying knowledge to the creation of new processes, products, and services that have value for at least one of your stakeholder groups. Obviously, this requires more than just generating a slew of creative ideas.

Read More »

What Does the Crowd Know?

In one of my favorite movies, The Blues Brothers, the guys get themselves into a jam. They are supposed to play at Bob's Country Bunker, and don't really know what kind of music the audience enjoys. When they ask the waitress she responds, "Both kinds. Country and Western". Like the folks at Bob's Country Bunker I happen to enjoy both kinds of innovation, internal "closed" innovation and external "open" innovation.

Read More »

mHealth and Sustainable Change

Not many of us have an extra hour to spare, but one Twitter chat that you may want to squeeze into your schedule is #leadershipchat on Tuesday evenings at 8PM EST, co-hosted by author and CEO of C-Level Strategies, Inc., Lisa Petrilli and, The Connection Agent, Sam Woodruff. Last night, the subjects were - Is It Too Late For Today's CEOs? and The Future of Leadership - with guest hosts Ted Coine (@tedcoine) and Shawn Murphy (@shawmu).

Read More »

What Innovation Can Learn from Depression

In his new book A First-Rate Madness, Dr. Nassir Ghaemi posits that some of the key attributes associated with depression and mental illness (realism, empathy, resilience, and creativity) also provide the foundation for successful leadership in politics, military engagements, and business. As I listened to an interview with Dr. Ghaemi, head of the Mood Disorders Program at Tufts Medical Center, I wondered if these same characteristics of leaders suffering from depression might also be useful tools for those of us tasked with delivering innovation in our organizations.

Read More »