Customers

Does Your Product Make the Cut?

Imagine that you are looking for a new car or SUV. Because you live 40 minutes away and encounter heavy traffic and winter snow on your way to work, you want high gas mileage and all-wheel drive. If a car or SUV does not have these features, you will not even consider it

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Phases of Innovation

In business, innovation is the act of applying knowledge to the creation of new processes, products, and services that have value for at least one of your stakeholder groups. Obviously, this requires more than just generating a slew of creative ideas.

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What Does the Crowd Know?

In one of my favorite movies, The Blues Brothers, the guys get themselves into a jam. They are supposed to play at Bob's Country Bunker, and don't really know what kind of music the audience enjoys. When they ask the waitress she responds, "Both kinds. Country and Western". Like the folks at Bob's Country Bunker I happen to enjoy both kinds of innovation, internal "closed" innovation and external "open" innovation.

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mHealth and Sustainable Change

Not many of us have an extra hour to spare, but one Twitter chat that you may want to squeeze into your schedule is #leadershipchat on Tuesday evenings at 8PM EST, co-hosted by author and CEO of C-Level Strategies, Inc., Lisa Petrilli and, The Connection Agent, Sam Woodruff. Last night, the subjects were - Is It Too Late For Today's CEOs? and The Future of Leadership - with guest hosts Ted Coine (@tedcoine) and Shawn Murphy (@shawmu).

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What Innovation Can Learn from Depression

In his new book A First-Rate Madness, Dr. Nassir Ghaemi posits that some of the key attributes associated with depression and mental illness (realism, empathy, resilience, and creativity) also provide the foundation for successful leadership in politics, military engagements, and business. As I listened to an interview with Dr. Ghaemi, head of the Mood Disorders Program at Tufts Medical Center, I wondered if these same characteristics of leaders suffering from depression might also be useful tools for those of us tasked with delivering innovation in our organizations.

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You Can't Prove The Future – You Can Only Create It

Many articles and books have been published on how to make innovation happen, how to overcome innovation barriers, and how to develop an innovation competency within an organization. One area that requires more exploration is to understand why ideas and new business concepts never make it to the market, and how the new ideas that do make it to market often fail.

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Give the People What They Want

One of the reasons that innovation seems to miss its promise so often is that great many products and services are presented with great fanfare and expectations about how those products and services will delight customers. Far too often, those expectations are wrong. That's not to say the product or service is inadequate, or that the need doesn't exist. There's simply more to the story that innovators often overlook.

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