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Innovation as a Service!

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Software as a Service (SaaS) is a well known acronym for software distribution model in which applications are hosted by a vendor, and made available to customers over the Internet. Can this concept be applied to innovation? As a matter of fact, we see a growing number of initiatives where innovation endeavor is hosted outside the company.

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Innovative Tech in Customer Support: Only as Good as the Company Using It

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems...

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Want to Create Products Customers Love? Integrate User Experience

Chad McAllister interviews Larry Marine about about the critical steps for applying UX to product development. Larry is a User Experience expert that has helped many companies improve their products as well as design new products. He came to the field of UX through Don Norman’s Cognitive Science program at UC San Diego. Norman is frequently referred to as the father of UX and Larry learned directly from him.

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Peeking Behind the Veil of Design

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A company in Dubai is asking me to teach a design thinking and innovation course in May of next year, and this was good synchronicity because I came across the video below recently. The design process is often very mysterious to people, and the way that designers pursue the design of a new object is often hard for people to grasp. But the design thinking methodology...

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