Ask “Should We” Not “Could We”

Desirability, Viability, Feasibility; the core tenets of Design Thinking, and oh, how the order matters! Every day, I work with engineers who are itching to build solutions to solve the problems they see. They love to create; in fact, you may say they were put on this earth for that very purpose. And then I come along, asking if they ...

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Design Thinking and the Customer-Centric Organization

“There’s a reason millions of people try to solve crossword puzzles each day. Amid the well-ordered combat between a puzzler’s mind and the blank boxes waiting to be filled, there is satisfaction along with frustration. Puzzles can be solved; they have answers.” “But a mystery offers no such comfort. It poses a question that has no definitive answer…it depends on ...

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5 Videos for Learning about Design Sprints

This article is a republished selection from’s recommended resources: Design Sprint Videos.  Running a “design sprint” is a trending design thinking approach to innovation that is agile in nature. It’s an important concept to learn for designers, product and service developers, and organizational innovators. These design sprint videos are resources I include with my training workshops. I hope they help you ...

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Inclusive Innovation: Who are you excluding?

I was challenged and excited by a presentation by Michael Sui @soundslikesue at Pause Fest, here in Melbourne, on Inclusive Design and it struck me that we need to overlay — or better, underpin — all our creative thinking and work on new product & service design, process enhancement, website design, signs, visuals…by the question: ‘Who am I excluding?” — and constantly strive to iron out ...

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Asset Orchestration: New Game or not?

Asset Orchestration: New Game or not? - Innovation Excellence

Asset heavy vs. asset light Recently I was discussing ecosystems and platforms, and speaking about the differences between Amazon and Alibaba. I quote “I’d say Amazon are “asset heavy” whereas Alibaba remains “asset light”. They might be operating at the two ends of the current internet trading spectrum and are coming from different market maturity positions but it is the ...

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Here’s What’s Wrong With Your Great Idea

Here’s What’s Wrong With Your Great Idea - Innovation Excellence

When Steve Jobs launched the iPhone in 2007, many pundits were less than impressed. Some said that its unusual shape made it unwieldy. Others thought that it was too expensive. Still others remarked that all the extra software made it a poor choice for its primary function — making phone calls.

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3 Innovation Types: Evolution, Preventative, Creative

3 Innovation Types: Evolution, Preventative, Creative - Innovation Excellence

We've positioned innovation incorrectly. Too often we position innovation as creating a new and valuable offering or solution, ready when customers are ready to demand new products and services. We've positioned innovation as something to do to prepare for future business, future needs and future demands. Yet, innovation does answer these issues...

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