Design

When Art and Science Combines for Innovation

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The powerful combination of designing and providing something that pushes our existing knowledge, our boundaries, understanding or expectations — and capturing it in thought, explanation, or detailing the discovery makes up the art and science of innovation. We just need to find even better and consistent ways to combine them continuously.

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Service Redesign – Lost T-Mobile Smartphone

Service Redesign - Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of...

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