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The Nature of Work has Changed!

The Real Work of Innovation

Are communication technologies like Slack, Yammer and Skype actually helping us, or just getting in the way? Certainly, they have made it easier to communicate, share information and collaborate with colleagues, but what if all that extra communication is actually preventing us from getting important work done?

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Innovate by Adopting a Role Model Organization

Can you innovate and improve business performance by copying another company from an entirely different industry?  This is what the Henry Ford West Bloomfield Hospital in Michigan did when it wanted to transform its customer service and operational efficiency.  The hospital borrowed some of the practices of a five star hotel and hired a new CEO who had previously worked ...

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