Management

Kaiser Permanente Crosses the Innovation O-Gap

In corporate innovation, it’s all about the O. At the recent Frost & Sullivan Executive MindXchange in San Francisco, Dr. Naomi Fried, VP of Innovation and Advanced Technology for Kaiser Permanente, presented her organization’s approach to managing innovation.This was a great opportunity to hear practical advice. Kaiser’s approach to innovation was recently profiled in BusinessWeek. Kaiser Permanente, which generates $40 ...

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Willing to be Great

I recently attended a conference with about 150 other client-side and agency marketers at which we had the pleasure of hearing from Scott Bedbury, who played a key role in the rise of both Nike and Starbucks, and Jeff Hayzlett, who is playing a key role in the resurrection of Kodak. Despite having completely different styles, Bedbury and Hayzlett were ...

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Share the Love

Three Strategies for Creatively Recognizing Employees Valentine’s Day is for lovers. Usually we stay away from the topic of ‘love’ at work but we’re talking about positive recognition here, not the stuff that gets you in a sexual harassment lawsuit! Smart leaders and managers know that it’s a good time to show your employees some love as well. In other ...

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Finding (or Avoiding) Innovators

As always, we’d like to make our readers and clients happy. In that vein, I’d like to introduce how to spot people who are likely innovators. In this way, you can identify them more quickly, and choose to hire them if you want to be more innovative, or you can ignore and avoid them if the status quo is more ...

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Are MBAs becoming irrelevant?

by Idris Mootee Are business schools preparing students for a flat world where organizations and national boundaries are becoming blurred? Looking at this year MBA rankings by Financial Times, there aren’t many changes in the Top 10 list. The surprise is that #10 is a Hong Kong Business School and #12 is an Indian Business School. Other top schools (some ...

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Who Killed Our Business?

Most business managers go through the annual ritual of budgeting. We plan the next one or two years based on the actual results of the most recent year. We draw up a spreadsheet and plan line by line – sales revenues up 10% and costs held to a 5% increase means a modest improvement in profits. We should have learned ...

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Solid Service Principles are Crucial

Below is the latest blog I just received from Seth Godin. He (as he does most days) makes an important point especially for Service based companies and provides additional reasons why Service Design can be such a potent weapon for progressive companies. It’s not JUST the steak or the phone call or the insurance cover that your customers are buying ...

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Ownership in the Innovation Process

“Excuse me, is this yours?” If someone asked members of your Innovation Team about “ownership” of a current initiative, would individuals reply, “Yes”? Or would the people involved point to the team leader, the CEO or someone else – someone other than themselves? Would they reply, “No, that’s his”? I spoke recently with a CEO of a consumer products company ...

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Don't Be A Rule Fool

Wait your turn. No pushing in line. Yield to pedestrians. Treat others the way you would like to be treated. Certain timeless rules are better obeyed than broken. But in today’s topsy-turvy business world, many of the rules that informed and guided previous generations of business leaders no longer apply. If you’re not breaking rules on a regular basis, your ...

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Don't Demolish Your Own Innovation

Innovative ideas – the kind that can transform your company – are inadvertently being demolished. When first presented, many ideas meet wrecking-ball comments such as: “How’s that going to work?” “Good luck getting that done!” “We don’t have time for something like that.” And the classic, “Doesn’t work… Trust me… We tried that years ago.” We’ve all heard (or perhaps ...

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