Strategy

How Simplification is the Key to Change

Why are change and innovation so hard to achieve? It’s not why you think. The reality is this: we spend our days drowning in mundane tasks – meetings, emails, reports – often self-created complexities that prevent us from getting to the meaningful work that truly matters. Using simple stories and techniques, Lisa Bodell, CEO of futurethink, shows us...

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Innovative Tech in Customer Support: Only as Good as the Company Using It

We’ve all been there. It’s a weekday night, dinner needs to be cooked, your son is yelling for your help from another room, and you’re stuck on hold with your internet service provider because your modem took a dump on you. While you’re on hold, that elevator jam muzak is periodically interrupted by a recording of a woman who has told you several times that the internet company’s website provides several troubleshooting guides on the most basic systems...

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Innovation’s #1 Success Dynamic

We all know that innovation success is hard to come by – for decades about 75% of all innovations have failed within five years, with most failing in 18-24 months. For an innovation to succeed, it needs to switch many (often very, very many) direct and indirect competitive product users to the innovative product.

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Get Your Free Visual Project Charter™

The truth is that for most of us project managers, whether we want to admit it or not, the process of creating a project charter is one that we often dread. We sit there in front of a Microsoft Word template like the one in figure 1 blinking at us on the screen and realize just how much missing or incomplete information we have when we begin...

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Seven Steps to a More Creative Organization

First, how do you bring diverse knowledge and insights into the organization to create these unexpected connections? Second, how do you ensure that the creative ideas generated are relevant to your business? Third, how do you support a business process that seems fuzzy and turn it into reproducible steps that invite broad contribution?

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How Can You Innovate Better with the 3 Questions Startups Always Ask?

Does the Startup innovation strategy apply, in full or in part, to established organizations and business in other industries? Although some strategy consultants may fancy the idea of every company in the world to get back to their startup age, I find it preposterous as well as unnecessary. It is in managing uncertainty where the old guys can learn valuable and interesting lessons from the young crew.

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