Technology

Sense and Respond

Jeff Gothelf Sense and Respond

I had the opportunity recently to interview fellow author Jeff Gothelf to talk with him about his new book Sense and Respond, which is his second book with his co-author Josh Seiden and a major publisher. Congratulations Jeff! 1. Why is it so important that companies embed the two-way conversation with customers at the center of what they do?

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The Power of Anytime Access

The Bring Your Own Device (BYOD) movement has been called everything from the greatest innovation ever, to a nuisance to IT security and a bane of the working person who is expected to adhere to an “always-on” business model that has made the 9-to-5 workday obsolete.

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