Tag Archives: Customer experience

The Future of Insurance: 15 predictions for 2017

  Editor’s note: This is an excerpt from Matthew Griffin’s upcoming paper The Future of Insurance 2020 & Beyond. It is clear from the developments and progress made in 2016 though that the industry’s appetite, pace, and propensity for change, albeit partially fuelled by an increasingly competitive and dynamic marketplace, is accelerating. It’s unlikely that 2017 will be a breakout ...

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Service Redesign – Lost T-Mobile Smartphone

Service Redesign - Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of...

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modelH Update: Experience

modelH is a co-creation forum dedicated to building an open source business model canvas for the US healthcare system. Our recent project sprint on Experience led to some great takeaways about the importance of customer experience within healthcare business models. This update will bring you up to speed on what the modelH community has been doing for the past few weeks, which projects are now at play, and how you can get involved.

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