Tag Archives: retail

Everything Has a Shelf Life

Everything Has a Shelf Life

So much has been said about the demise of brick and mortar retail. This weekend I got clarity. Clarity about the future of the current-state shopping mall. Its shelf life has expired. Driving through “The Borscht Belt” this past weekend in upstate NY gave me this clarity. The Borscht Belt was a thriving vacation spot with amazing bungalows and resort ...

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Which is the Innovator? Kroger or Amazon?

Now, first of all, Kroger is a Cincinnati-based company not a Seattle-based company, so it is only natural that I should hear more about the things Amazon is experimenting with than those of Kroger, owners of a portfolio of grocery brands, including: Ralphs, Fred Meyer, QFC, Kroger, fry’s, Food4Less, King Soopers, Harris Teeter, and more. Amazon has been making a ...

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How Experian Built a Disruptive Data Business

When Eric Haller graduated with a degree in finance from San Diego State University in 1990, he didn’t have a clear idea of what he wanted to do. If he was on the east coast, he probably would have gone to work at an investment bank, but he ended up as a statistical analyst at Visa in Foster City, and would later say it was a case of being in the right place at the right time.

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Succeeding with Outsourcing? Time to Reinvest for Success!

With a hypersensitivity towards profit margins, too often companies justify outsourced manufacturing with lower costs and better-looking accounting numbers. But this cost-cutting craze is at odds with many apparel companies' long-term focus on being or becoming market leaders. While efficiency is important and outsourcing can help to reduce manufacturing costs, these companies can't cut their way to creating the next design trend. Instead...

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Driving Business Impact from Retail Innovation Labs

As retailers strive to reinvent their customer experience and drive loyalty, many are opening innovation labs or centers that are focused exclusively on digital efforts or product innovation. While some view labs as a ‘skunkworks’ effort, at some point in time, they will need to demonstrate value and show that the lab is impacting the business – and driving results. ...

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Six Habits of Highly Innovative Retailers

As retailers look to drive profitable growth through loyalty and differentiation, innovation usually plays a prominent role. Innovation can take many different forms, such as product, customer experience, business model, service and process innovation. However, becoming innovative is not easy. Innovative retailers are those that excel at solving high-priority problems for their target customer and help meet unmet customer needs – often ...

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Up Close and Professional with Gap’s Kyle Hermans

The interesting thing about the dialogue I recently had with Kyle was well, only everything – starting with his customized title “Senior Director of Innovation Capacity and Organization Effectiveness” custom molded to fit Kyle’s extraordinary expertise. When asked to describe it – the words were so fluid it was abundantly clear this role is far more than a title but more a promise to pioneer new thinking.

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How Connected Will Retail Become?

A major theme at NRF this year was the Internet of Things (IoT). The show floor was packed with booths showcasing beacons and talking about how retailers can be more “connected,” “intelligent,” and “smart.” The number of companies sprouting up with products intended to better connect retailers with consumers is overwhelming. Whether you are already implementing these ideas or are still trying to understand where to start, here are some recommendations.

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