Driving Business Impact from Retail Innovation Labs

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As retailers strive to reinvent their customer experience and drive loyalty, many are opening innovation labs or centers that are focused exclusively on digital efforts or product innovation. While some view labs as a ‘skunkworks’ effort, at some point in time, they will need to demonstrate value and show that the lab is impacting the business – and driving results. ...

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The 7 Habits of Highly Effective Change Leaders

The 7 Habits of Highly Effective Change Leaders

What does it mean to be a change leader? What behaviors must they engage in day in and day out to drive real and meaningful change?  Having worked in the change and process improvement for 15 years, and worked with dozens of clients, since I launched my consulting business, I have identified seven behaviors and habits which help to identify whether ...

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The One Big Reason Every Business Needs to Embrace Complexity

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The underlying premise of any organization is to create value. Historically, firms have done so through engineering ever greater efficiency. By honing internal processes, optimizing the supply chain and reducing product inventories, managers could improve margins and create a sustainable competitive advantage. That’s created a bias for simple, linear thinking. Adding extra variables to any process is bound to increase ...

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Culture Trumps Concepts

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When many people hear the word “Innovation” they think of a service that created a category: Xerox or FedEx. Or, they think of one that made bold, brilliant moves to earn a leadership position in an emerging space: Google, Facebook, Uber and Airbnb.

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Six Habits of Highly Innovative Retailers

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As retailers look to drive profitable growth through loyalty and differentiation, innovation usually plays a prominent role. Innovation can take many different forms, such as product, customer experience, business model, service and process innovation. However, becoming innovative is not easy. Innovative retailers are those that excel at solving high-priority problems for their target customer and help meet unmet customer needs – often ...

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Facing the New Innovating World in the 21st Century

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This week my research was moving around issues of complexity within innovation and I came across a great paper, written by Deborah Dougherty called "Organizing for innovation in complex innovation systems". Dougherty is attempting to reframe these into problem resolutions from breaking down discovery into four distinct channels. I liked this thinking.

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Is Innovation Signal or Noise ?

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The attempt to eliminate noise from an operating system or a business process is an interesting and perhaps worthwhile challenge until one considers the question: what is the real signal? What is creating the noise? In many businesses today, there are several signals: noise conflicts. These include...

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Diabolically Simple Prototypes

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If Camp A says it will work and Camp B says it won’t, a prototype will settle the disagreement pretty quickly. It will work or it won’t. And if it works, the idea behind it is valid. And if it doesn’t, the idea may be valid, but a workable solution is yet-to-be-discovered. Either way, a prototype brings clarity.

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