Are You Ready for Outcome-Driven Change?

Are You Ready for Outcome-Driven Change?

When it comes to business, many people would say it is outcomes that truly matter, especially investors on wall street. Investors don’t care what kind of software you’re running or what your stack looks like, or how you do what you do, as long as you deliver the financial outcomes they are looking for in order to earn a return ...

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How to Avoid Abandoning New Year’s Resolutions

According to some studies, 80% of New Year’s resolutions fail by February. That raises some important questions: Why do we set them in the first place? Why do we abandon them, and, of course, how can we avoid doing just that? THE PSYCHOLOGY OF FRESH STARTS The “Fresh Start Effect” is the term University of Pennsylvania professor Katherine Milkman uses ...

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A New Take on Being Customer Obsessed

A New Take on Being Customer Obsessed

Those of us in business often latch onto words and phrases as the latest “bright and shiny objects” to share with others. While instilling new thinking is great, the downside of this tendency centers on the misuse and misunderstanding of those catchy phrases. Think of how often we hear “digital transformation,” or “customer-obsessed” (and the alternatively worded “customer-centric”) bandied about. ...

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What Innovations Are Needed for Better Mortgage Interest Rate Management?

Bank of England’s Chart shows 5,000-year history of interest rates. They are globally at a 5,000 year low! The chart was published by Business Insider on 17 June 2016 with an article by Elena Holodny entitled “The 5,000-year history of interest rates shows just how historically low US rates are right now”. This comment was made in the article: “Interestingly, ...

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Innovate Like a (Monarch) Butterfly

I spent some time last year visiting a butterfly sanctuary in the cloud forest near Mashpi, Ecuador.  In this sanctuary, local support staff have identified 300 species of butterflies and have been able to reproduce 50 of them in a research facility referred to as the Life Center, which is basically a large, screened-in habitat for butterflies.  I watched intently ...

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