Innovation needs all 3 levels of support, so what happens if you miss one?

Creativity_Innovation2

The words creativity and innovation are often used interchangeably. For my doctoral dissertation, I had to spend time defining them and reached the following definition of (and relationship between) the two words. Creativity is an individual function. It is the cognitive ability to transcend traditional ideas, rules, patterns, and create meaningful and original ideas.

Read More »

Service Redesign – Lost T-Mobile Smartphone

Service Redesign - Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of...

Read More »