Who Killed Our Business?

Most business managers go through the annual ritual of budgeting. We plan the next one or two years based on the actual results of the most recent year. We draw up a spreadsheet and plan line by line – sales revenues up 10% and costs held to a 5% increase means a modest improvement in profits. We should have learned ...

Read More »

Solid Service Principles are Crucial

Below is the latest blog I just received from Seth Godin. He (as he does most days) makes an important point especially for Service based companies and provides additional reasons why Service Design can be such a potent weapon for progressive companies. It’s not JUST the steak or the phone call or the insurance cover that your customers are buying ...

Read More »

Brainstorming Breakthroughs Require the Right Question!

There’s a simple reason why so many brainstorm sessions are a waste of time. The problem statement being pitched to participants is the wrong one. This is not surprising – especially when you consider how little time most facilitators put into preparing for a session. Here’s what happens: The person who calls the session is usually scrambling – overwhelmed, over-caffeinated, ...

Read More »

Ownership in the Innovation Process

“Excuse me, is this yours?” If someone asked members of your Innovation Team about “ownership” of a current initiative, would individuals reply, “Yes”? Or would the people involved point to the team leader, the CEO or someone else – someone other than themselves? Would they reply, “No, that’s his”? I spoke recently with a CEO of a consumer products company ...

Read More »

Internet Future Driven by User Reputation Scores

In a recent interview with EMC’s Stu Miniman about the future of the web, I predicted that in 20 years, we’ll all have online reputation scores. Little badges, numbers that communicate our level of authority, this sort of thing. And these reputations will have tangible impact. Three different trends come together at some point in the future to make this ...

Read More »

Follow Your Nose

A few years back I sat next to Jean Paul Gaultier on a flight from Paris to Athens. Coincidentally we were en route to the same hotel… he invited me to a party he was holding that night and I found my favourite male fragrance… Le Male. Last year Jean Paul created a USB flash drive that perfumes the air ...

Read More »

eBay France Tackles Challenger Head-on

Visit eBay.fr and next to the traditional eBay homepage building blocks you will see a map of France that you can browse regionally to find local ads from sellers close to your home. If you fancy something, you can then contact and meet the seller face-to-face to see the item and agree a price. This looks completely at odds with ...

Read More »

Will Cadbury give Kraft indigestion?

After months of intrigue, Kraft finally made a successful bid for venerable British candy maker Cadbury, leaving archrival Hershey’s on the sidelines. Kraft management predicts that the $50 billion combined company will be able to save $675 million over three years, but that’s not the primary reason for the merger. It’s all about global distribution and access to developing markets. ...

Read More »

Do You Have a Creative Imbalance?

Being in the transportation industry (as I was) meant a lot of time spent thinking about balance, and not being too heavy inbound or outbound. In moving things (or people), the ideal state is the same number arriving and departing. If you’re too heavy outbound, it means you have lots of things going out, but very few coming in. Heavy ...

Read More »

Apple's Hidden Disruptive Innovation

People often think that disruptive innovation happens overnight, but often it happens one step at a time. Before the iPod was an innovation, Apple had to not only launch the device, but also the iTunes Store for music, and the Microsft Windows version of iTunes. Apple also expanded the iTunes Store to include audiobooks, movies, and television, but by then ...

Read More »