Author Archives: Jeffrey Phillips

Is Operational Excellence the Enemy?

OK I admit it. I’ve grown frustrated by the fact that a capability or insight that proves valuable to an organization – operational excellence – is also such a big impediment to innovation. It’s strange that something that in some regards is so good for an organization can also be so detrimental as well. How, you might ask, is a ...

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An Innovation ‘Quick Fix’

Recently we received a call from a potential client. The individuals I spoke with noted a number of significant issues preventing them from innovation effectively. As I recall there were several significant issues: an ‘engineering’ oriented culture, several large customers who demanded exceptionally high quality, few competitors and a complete lack of risk taking in the organization. The good news ...

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